Frequently Asked Questions – Home Suites
Information on Home Suites and Customers Queries
How can I rent a Home-Suites property?
It’s so simple. Enter your search criteria on the site home page and the search engine will automatically select the matching apartments for you. You can also choose to refine your search by price, customer review or facilities required.
You can also view all of our apartments by clicking on the ‘Apartments’ tab located at the top of every page.
Once you have chosen your apartment, you can make your booking and payment directly on the site. You will then receive a confirmation e-mail containing the rental agreement.
How do I pay?
You can make your secure payment directly from the Home-Suites website.
If you wish to make a telephone booking, we will require a cheque or bank transfer. The booking will only be deemed valid once these elements have been received.
When and how must I pay the damage deposit?
A cash deposit of MYR 300 will be collected upon check-in. On the day of departure, an inventory of your apartment will be conducted. If any deliberate damage or theft is detected, we will debit the sums owed.
Can I get an invoice?
Yes, when you make your booking on the Home-Suites website you will receive an invoice by e-mail.
How long can I stay?
The minimum rental period is 2 nights.
There is no maximum duration. You can rent an apartment for as long as you wish.
Will I be able to extend my stay?
You can extend your stay, provided that the apartment is available on the dates required. Make sure you request this as quickly as possible.
How can I collect the keys to the rental property?
A Home-Suites representative will be waiting for you at your accommodation at the time agreed when you make your booking.
You can change this time up to 24 hours before your arrival by sending us an e-mail.
In the event of an unexpected delay, please notify us as soon as possible by telephone (extra charges could be invoiced to you if several trips are required).
You can also choose to have your keys delivered to your workplace (within a 15km radius of the apartment). This service will cost you an extra MYR 100 (see the ‘Services’ section).
How can I cancel a booking?
In order to cancel a booking, you must inform Home-Suites by e-mail as early as possible.
Any cancellation received within 7 days prior to arrival date will incur the charge for the first night. Any cancellation received within 1 day prior to arrival date will incur the full period charge. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given.
What should I do if something gets damaged or if I break something during my stay?
The first thing to do is to inform Home-Suites. We will then work out the estimation of the cost of fixing the problem. The simplest thing to do will be to replace the item or to arrange payment of the cost of the broken item directly with us.